FAQ
Before booking
What types of trips do you offer?
We offer airport/train station transfers, business trips, tourist transportation, hourly bookings for events, as well as long-distance journeys.
How far in advance should I book?
We recommend booking at least 24 hours in advance, but we do accept last-minute requests depending on availability.
Do you take flight delays into account?
When booking, you will be asked to provide your flight number, allowing us to track your arrival in real time.
Are there additional fees in case of a delay?
If you provided your flight number during booking, we will track your flight in real time and no additional fees will apply.
What if my flight is cancelled?
Please contact us immediately. We will offer you:
- a free rescheduling (subject to availability)
- or a refund according to our general terms and conditions.
Where will I meet my driver?
Your driver will be waiting at the designated exit with a sign displaying your name. Exact details will be provided in your booking confirmation.
Are luggage fees included in the price?
Yes, luggage is included in the fare. When booking, please indicate the number and size of your bags.
Do your drivers speak English?
Yes, all our drivers speak English.
Do you provide baby seats?
We can provide baby and child seats upon request.
Which payment methods do you accept?
We accept credit/debit cards, PayPal, and bank transfers.
After booking
I did not receive a confirmation email - is my booking confirmed?
If you have not received a confirmation email, please first check your junk or spam folder.
If you still cannot find it, please contact our customer service team with your name and booking date so we can verify the status and resend your confirmation.
I booked the wrong date - what should I do?
Contact us as soon as possible with your booking number to request a change.
Modifications are subject to availability and may result in a fare adjustment depending on the booking terms.
Do I need to print my itinerary?
It is not mandatory. You may present your confirmation on your mobile phone.
Before each transfer, we will send you a message with the name and phone number of your driver.
However, we recommend keeping a copy (digital or printed) in case of low battery or no internet access.
What is your cancellation policy?
The traveler may cancel their transfer booking at any time by contacting our customer service.
For cancellations made up to 48 hours prior to the scheduled pick-up time, a cancellation fee of 10% of the total transfer amount will be applied.
The remaining balance will be refunded to the traveler.
For cancellations made less than 48 hours before the scheduled pick-up time, no refund will be issued.
To cancel your booking, please contact our support team at:
+33 7 49 97 43 22 – contact@transfermove.com
How long will my driver wait for me?
Generally:
- Airport: up to 60 minutes after landing.
- Train station / hotel / private address: approximately 15 minutes after the scheduled time.
After this, additional fees may apply depending on the situation.
How can I find my driver?
Your driver will be waiting for you in the arrivals area with a sign displaying your name.
You will also find your driver’s contact details in your confirmation email in case you need to reach them directly.
Will my driver wait for me (baggage / customs)?
Yes. For airport pick-ups, the driver takes into account the time needed to collect luggage and pass customs.
Your pick-up is based on the landing time of your flight, which we monitor in real time.
Can you provide a receipt or invoice?
Yes. A receipt is usually emailed automatically after your trip.
If you need a detailed or business invoice, please contact customer service with your full information (name, address, company details if applicable).
What is your policy on tipping?
Tipping is not mandatory, but it is appreciated if you are satisfied with the service.
The amount is entirely at your discretion.